Maintaining Good Service Through Dunkin’ Donuts Survey

If you deem the service at Dunkin’ Donuts not up to mark, you are encouraged to enter your criticism and queries at

About Dunkin’ Donuts

Dunkin Donuts was established in 1950 by William Rosenburg. Its main competition in the baked food business was Mister Donut, however, in February 1990, Mister Donut was obtained by Dunkin’ Donuts and became a part of the franchise, doing away with the competition and benefiting the franchise immensely. Today, Dunkin’ Donuts has become one of the most popular and largest franchise for baked items. It also offers hot and cold beverages. It has 12000 restaurants worldwide and caters to customers in 36 countries.

The Dunkin’ Donuts Survey is a medium of communication between the franchise and its customers. It gives customers a chance to narrate their complaints and criticism regarding a particular branch of the franchise they visited. The Dunkin Donuts Survey empowers the customers and builds up the customer confidence by making it known that the franchise is determined to improve the ills that may plague its service, dispel customer concerns and provide the best possible experience that their customers can have once they enter one of its branches.

You Should Have:

In order to access the Dunkin’ Donuts Survey, you should have:

  1. Access to
  2. Authentic Dunkin’ Donuts receipt
  3. Some spare time at your disposal

When you visit Dunkin’ Donuts anytime in the near future, remember to save the receipt. For without the receipt, you will not be able to proceed with the Dunkin’ Donuts Survey. The receipt is important because you will have to enter the 18 digit survey code printed on it.


The Dunkin Donuts Survey is framed to elicit definite and to the point responses from the customers. This ensures that the customers give in their response candidly and with veracity. A survey is a clever way of getting customer response, without making the responder uncomfortable or go out of his/her way to do so. The presence of the ‘progress’ bar throughout the survey makes certain that the customer will not leave the survey incomplete; for he/she has an inkling of how much of the survey is left.

The Dunkin’ Donuts Survey itself is customer friendly and efficient. It covers many aspects of the service; from the food, to the attitude of the employees, the cleanliness of the branch, the time taken to get the order and the monetary feasibility. However, if the customer feels that anything has been left out, he/she can frankly type that in the blank space provided to the open ended question regarding the overall experience at the restaurant.  At the end of the Dunkin Donuts Survey, the responder is given a ‘validation code’, through which he/she can redeem the offer on the next visit to Dunkin’ Donuts. However, the Dunkin’ Donuts Survey should also ask its customers to rate the branch they visited against the other branches of the franchise in the area. From this, the administration will get a more specific idea of the branches, and that to from its customers. This will help make service top notch and uniform across all of its branches.

Leave a Reply

Your email address will not be published. Required fields are marked *