Customers form the backbone of any business venture. No matter how much capital a company invests, if the customers are not happy with the service, long term success is not possible. Making customers happy is a tricky task. Even if a customer has one bad experience at the store or restaurant, that one experience has the power to echo for a long time and ultimately affect the customer base. Hence, it is of extreme importance to assess service and take customer feedback from time to time. Walmart understands the importance of its customers and knows the utility of online surveys. That is why the Walmart Survey is available online at www.survey.walmart.com.
Walmart is a retailing Corporation. It was founded in 1962 in Rogers, Arkansas, USA by Sam Walton. Currently, the Corporation’s headquarters are in Bentonville, Arkansas, USA. Walmart is a multinational retail store chain and has more than 11000 stores all over the world. At a Walmart store one can buy electronics, furniture, clothing, footwear, jewelry, pet supplies, sports and fitness equipment, groceries and party supplies etc. Walmart has more than 2 million employees worldwide and is the largest company in the world by revenue. The Walmart Survey makes it easy to connect the customers with the corporation administration.
REQUIREMENTS FOR THE WALMART SURVEY:
To take the Walmart Survey, you should have the following things with you:
- A computer or cell phone
- Internet connectivity
- Access to www.survey.walmart.com
- An invitation for the survey
- A Walmart receipt from your last visit
- Some spare time
HOW TO TAKE THE WALMART SURVEY:
When you have made sure that you have the above mentioned things with you,you are ready to take the survey.
- Go to www.survey.walmart.com
- Select a language you prefer; English or Spanish
- Enter the zip code
- Enter the store number and the ID number. These will be located on your receipt. Hence, keep the receipt with you when you sit down to take the survey
- Answer the questions as candidly as you can. Keep in mind your last experience at the store
- Choose whether you want to be part of the sweepstakes
- Give your contact details and email address
- You are done!
THE WALMART SURVEY:
The Walmart Survey is a customer friendly way of getting in customer response. It takes little time to finish. The participant can chose between English and Spanish. A progress bar can be found at the bottom of the webpage throughout the survey. This helps the customer have an idea of how much of the survey has been completed and how much of it is left. However, to make the progress bar more effective, it should also show the percentage of the survey completed. The Walmart Survey asks about thecleanliness of the store, the employee behaviour, the variety of products, the checkout, the monetary feasibility of the products and the overall experience at the store. The survey should also take into consideration the ease of parking, the security and the emergency precautions available.