The Children’s Place Survey: Measuring Customer Satisfaction

By taking out some time from their busy lives and filling The Children’s Place Survey, the participant can be assured of seeing improvement in service in the near future. Online surveys like The Children’s Place Survey are a practical way to assuage the problems and criticism of the customers. This is because, in such surveys, each and every answer counts, for it indicates the level of satisfaction or dissatisfaction that customers of the brand harbour.

If the company finds out that customers are not happy with a certain facet of service, action will be duly taken. The Children’s Place Survey also tackles specific customer complaints because all the participants are treated equally.

ABOUT THE CHILDREN’S PLACE:

The Children’s Place is an American retail company which produces children’s garments and accessories. It was founded in 1969 and has its headquarters in Secaucus, New Jersey. The company operates more than 1080 stores in USA, Canada, and Puerto Rico. Apart from this the company has 90 international stores in 12 countries.

WHAT IS REQUIRED?

To fill The Children’s Place Survey, the participant must have the following:

  1. A computer or cell phone
  2. Reliable internet access
  3. The Children’s Place receipt and survey invitation
  4. Some spare time

HOW TO PROGRESS:

With the above-mentioned things at your disposal, you are ready to take The Children’s Place Survey.

  1. Go to www.placesurvey.com
  2. Select a preferred language; English, Spanish or French
  3. Enter the purchase date. The said date should not be more than 7 days.
  4. Enter and reenter the transaction number for authentication purposes. The purchase date and the transaction number will be printed on The Children’s Place receipt from your recent visit. Hence, you are requested not to lose the receipt
  5. Remembering how your last visit at The Children’s Place went, answer the questions as honestly as you can
  6. Enter your personal information
  7. Click the ‘Submit’ button and you are done!

THE CHILDREN’S PLACE SURVEY:

The Children’s Place Survey is concise and to the point. It does not demand a lot of the participant’s time but also covers all the major aspects of service. The Children’s Place Survey talks about all the basic things that a customer looks forward to when he/she enters the store. It asks the participant about the quantity and quality of goods, the ease of mobility and the monetary feasibility. The survey also questions about the speed of checkout and the attitude of the crew.

Though The Children’s Place Survey is very thorough, there are a few things not given due importance in the course of the survey. For example, The Children’s Place Survey should ask the participant about the car parking, valet service (if available), over all security of the store and the necessary emergency precautions taken. These precautions include the prevalence of fire extinguishers, emergency exits, presence of enough windows, generators etc.

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