Maintaining Customer Satisfaction Through The Costa Coffee Survey

Through online surveys conducted by companies, retail stores, restaurants etc. customers can easily communicate with the administration. Surveys help assuage the complaints and concerns clients might entertain by taking the required steps at the right time. In this way, customers also play their part in the functioning of service. Their response and feedback improves the overall satisfactory rate among the customers. Furthermore, online surveys increase customer confidence because they indicate that the company is open to criticism and really does care about what the customers think. Costa Coffee is also among the many companies and businesses that have launched their surveys online. At customers can easily file their assessments about service and products.


Coffee Costa is a Britain-based company that is famous for its coffee shops worldwide. It was founded in 1971 in London, England by Bruno Costa and Sergio Costa. Currently, Costa Coffees has its headquarters in Dunstable, Bedfordshire in England. Costa Coffee shops serve their customers with coffee, sandwiches, tea and iced beverages.The company has more than 3000 locations globally. It is considered to be the largest coffeehouse chain in Britain. Internationally, Costa Coffee comes second to Starbucks.


The Costa Coffee Survey is available at So to take the survey, you must have the following:

  1. A computer or mobile phone
  2. Reliable internet access
  3. An invitation to take the survey
  4. A Costa Coffee receipt
  5. Basic understanding of English
  6. Some spare time


Once you make sure that you have the above mentioned, you are ready to start with the Costa Coffee Survey. Do as follows:

  1. Go to
  2. Select the store you went to
  3. Enter the first few letters of the store you visited
  4. Answer all the questions while keeping in perspective your last experience at a Costa Coffee shop
  5. Do not hesitate to intimate that you are dissatisfied. Constructive criticism is what will lead to improvement in services
  6. Enter your valid contact information
  7. You will be notified if you are a lucky winner of free coffee for a month at a Costa Coffee shop


If you are able enough to understand English language, then nothing can stop you from taking the Costa Coffee Survey.  The survey will ask your opinion on the products and services that you enjoyed on your last visit to Costa Coffee. The drink and the food, the speed of service, the cleanliness of the store etc. are the main aspects you will be asked about. The Costa Coffee Survey also gives room to fully talk about your views about the store and what made you adopt them. Furthermore, if a crew member or a barista went out of the way to help you, you can mention him/her in the survey too. Appreciating employees ensures that they work with extra vigour and boost the level of service provided. The Costa Coffee Survey covers the main aspects of service, though a progress bar can also be included in the survey.

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